FAQs
Frequently Asked Questions
1.How can I contact Discovery Club?
You can contact our support team through our Contact Us page or by email. We aim to respond to all enquiries within 24 hours.
2.Where are your products sourced from?
We carefully select products from trusted suppliers that align with our mission of encouraging discovery, exploration, and hands-on learning. Every product is chosen with quality, safety, and educational value in mind.
3.Do you offer international shipping?
Yes! Discovery Club proudly ships worldwide. Shipping costs and delivery times may vary depending on your location and will be calculated at checkout.
4.What is your refund policy?
We offer a 30-day return policy on eligible items. Products must be returned in their original condition and packaging. Please refer to our Refund Policy for full details.
5.Can I return a product if it arrives damaged or defective?
Absolutely. If your item arrives damaged or defective, please contact us within 14 days of delivery with photos of the issue. We'll arrange a replacement or refund as quickly as possible.
6.Are there any items that cannot be returned?
For hygiene, safety, or clearance reasons, certain items may not be eligible for return. Please review our Return Policy or contact us if you're unsure about a specific product.
7.How long does it take to receive a refund?
Once your returned item has been received and inspected, refunds are typically processed within 5–10 business days. Depending on your payment provider, it may take additional time for the funds to appear in your account.
8.Do you offer replacements?
Yes. If your product arrives damaged, defective, or has a manufacturing fault, we will gladly arrange a replacement where applicable.
9.Can I track my order?
Yes! Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information so you can follow your order's journey.
10.How long does shipping take?
Shipping times vary depending on your location and the product ordered. Estimated delivery times will be provided at checkout and in your shipping confirmation email.